Delta Air Lines is facing a class action lawsuit from disgruntled passengers who suffered through flight cancellations and disruptions caused by last month’s massive CrowdStrike IT outage.
The lawsuit, filed in Georgia’s Northern District, alleges that the airline failed to provide adequate compensation, including refunds and vouchers for meals and hotels.
The IT outage, attributed to a CrowdStrike cybersecurity incident, resulted in the cancellation of over 5,000 Delta flights, leaving thousands of passengers stranded and incurring significant expenses.
The lawsuit claims that Delta’s mismanagement of the crisis caused passengers financial hardship and emotional distress.
The lawsuit states that Delta’s failure to recover from the CrowdStrike outage left passengers stranded in airports across the country and the world.
Passengers reported spending thousands of dollars on alternative flights, accommodations, and transportation.
Transportation Secretary Pete Buttigieg has urged passengers affected by the outage to file complaints against Delta if they have not received proper reimbursement for their expenses.
The Department of Transportation has regulations in place to protect passengers’ rights during flight disruptions.
The legal battle between Delta and CrowdStrike has intensified, with both companies trading blame for the IT outage.
While Delta has pointed fingers at CrowdStrike, the cybersecurity firm has vehemently denied any wrongdoing, asserting that it acted responsibly.
The financial impact of the outage on Delta is substantial, with estimates placing the cost at around $500 million.
As the lawsuit proceeds, it is expected to shed light on the airline’s handling of the crisis and the extent of its responsibility to affected passengers.
